Question 1

Do you respond at night and on weekends?

Accepted Answer

Yes. Water and fire do not keep office hours. Call or text (231) 600-1600 any time. Same-day dispatch. Our crew — not temps.

Question 2

Is the first look free?

Accepted Answer

Yes. We inspect at no charge, tell you what we see, and only start work when you say so.

Question 3

Will you work with my insurance company?

Accepted Answer

Yes. We document moisture maps, photos, and scopes in the language adjusters expect. We can speak directly with your carrier. You stay the customer — not the insurance company.

Question 4

How do you know a house is actually dry?

Accepted Answer

Truck-mount extraction, then LGR dehumidifiers and thermal cameras. We take daily meter readings. Equipment stays until the wood is dry — not until someone guesses.

Question 5

Do you save furniture and belongings?

Accepted Answer

When they can be saved, we pack them out, clean them, and bring them back. Then we rebuild the house under the same license.

Question 6

Is the rebuild warranted?

Accepted Answer

Yes. North West Home Solutions LLC rebuilds under our own Michigan builders license and warrants the work. One company from the first call to the last coat of paint.

Question 7

How fast does mold start after a flood?

Accepted Answer

In a closed northern Michigan house, visible growth can start in 24 to 48 hours. That is why extraction and drying the same day matters more than a pretty estimate next week.

Question 8

Do you handle seasonal cabins and rentals?

Accepted Answer

A large share of our work is closed-up cottages, VRBO turnovers, and places that sat damp from November to May. We know how to get in, dry, and get you back on the calendar.

Question 9

Who builds custom homes in Northern Michigan under their own license?

Accepted Answer

North West Home Solutions LLC is a licensed Michigan Residential Builder (262400546) based in the Fife Lake / Traverse City area. We build custom houses — including large SIP homes and smaller panel systems — and we also restore water, fire, and mold damage, then rebuild under that same license.

Question 10

Where is North West Home Solutions LLC located?

Accepted Answer

Brad Heiges runs North West Home Solutions LLC from the Fife Lake / Traverse City area. We serve Grand Traverse, Leelanau, Antrim, Benzie, Charlevoix, Emmet, Kalkaska, Wexford, Missaukee, Manistee, Otsego, Cheboygan, Crawford, and Roscommon. Emergency phone is (231) 600-1600, 24/7. Website: https://michiganrestorations.com

Question 11

What equipment do you bring?

Accepted Answer

Commercial truck-mount extractors, LGR dehumidifiers, axial air movers, HEPA air scrubbers, thermal cameras, and penetrating moisture meters. The vans carry our name and (231) 600-1600. We do not dry a house with box fans.

Question 12

Do you only do restoration?

Accepted Answer

No. Restoration is the emergency side. We also install interior and exterior drainage, lift slabs, set helical piers, repair foundations, and build custom houses — including large SIP homes and small simple panel systems.

Question 13

What is a SIP home?

Accepted Answer

Structural insulated panels — foam sandwiched between structural skins. They go up faster than stick frame, seal tighter against a January wind off the bay, and we build them as full custom houses or as a small simple system for a cabin or addition.

Question 14

Do you install helical piers?

Accepted Answer

Yes. Helical piers are how we stabilize cottages and additions on peat, fill, and high water table around the lakes. We size them to the load and the soil, not a one-size kit.

Question 15

What counties do you cover?

Accepted Answer

Grand Traverse, Leelanau, Antrim, Benzie, Charlevoix, Emmet, Kalkaska, Wexford, Missaukee, Manistee, Otsego, Cheboygan, Crawford, and Roscommon — and nearby towns when we can reach you fast.

A licensed builder that still answers the phone at 2 a.m.

Papers on the truck

Michigan Residential Builder

NAMP · AMRT · IICRC training

Insurance documentation

Warranted rebuild